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Store and Shipping Information FAQ

What are the shipping times?

Most people receive their orders in 8 - 15 business days, and it's often sooner than that.

Our Guarantee

We offer a 30 day money back guarantee and If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

Feel free to contact our quick response email support. Send an email to meow@catsoncatnip.co and we'll respond as soon as possible.

I got an email that my order has been dispatched, how can I track it?

You'll receive an email or SMS with your tracking information, which will allow you to see where your package is in transit. If you have any questions or want further information, please email us at meow@catsoncatnip.co

What else do I need to know about shipping?

By placing an order, you are responsible for original shipping charges (unless it is free shipping), all applicable custom and duty import fees.

Estimated time of delivery for metropolitan areas is usually faster than to rural or remote areas. Please note that delays to estimated shipping times may occur during peak holiday season.

Once your order has been dispatched, we will send you email updates about its progress so you know when to expect it. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking as a delivery event.